Arianna F. Gray

1254 Haulover Rd SW
Palm Bay, Fl. 32908
954-557-4644
arianna at aradiogurl.net

Education

12/2009 Master of Science in Information Technology - Florida Institute of Technology, Melbourne, Fl.
05/2003 Bachelor of Science in Computer Engineering - Florida Institute of Technology, Melbourne, Fl.

Develop systems to support and streamline day-to-day SOC procedures and operations.
Debug and update internal systems to resolve reported bugs and implement feature requests.
Support the integration and decommission of Prolexic legacy software into the Akamai infrastructure.
- Converted the legacy SOC dashboard from Tacacs SSO to Shibboleth SSO.
Write documentation to provide requirements, functionality, and technical details of legacy Prolexic software.
Produce new and updated packages for bug fixes and updates, then provide update and release instructions to QA and Systems Engineering.
Assist in Portal development and debugging.

Develop systems to support and streamline day-to-day SOC procedures and operations.
Debug and update internal systems to resolve reported bugs and implement feature requests.
Support the integration and decommission of Prolexic legacy software into the Akamai infrastructure.
- Converted the legacy SOC dashboard from Tacacs SSO to Shibboleth SSO.
Write documentation to provide requirements, functionality, and technical details of legacy Prolexic software.
Produce new and updated packages for bug fixes and updates, then provide update and release instructions to QA and Systems Engineering.
Assist in Portal development and debugging.

Develop systems to support and streamline day-to-day SOC procedures and operations.
Debug and update internal systems to resolve reported bugs and implement feature requests.
Support the integration of Prolexic legacy software into the Akamai network.
- Converted the legacy SOC dashboard ticketing system integration from RT to SalesForce.
- Optimized the SOC dashboard to work around SalesForce API limitations.
Write documentation to provide requirements, functionality, and technical details of legacy Prolexic software.
Produce new and updated packages for bug fixes and updates, then provide update and release instructions to QA and Systems Engineering.

Develop systems to support and streamline day-to-day internal operations.
Debug and update internal systems to resolve reported bugs and implement feature requests.
Implement security fixes for bugs found during security audits.
Produce updated packages for bug fixes and updates, then provide update and release instructions to Systems Engineering.

Rewrote the in-house account creation system to increase meta-data accuracy and resolve performance issues.
- Reduced batch processing times from five hours for under 60,000 accounts to under one hour for over 110,000 accounts.
- Updated and optimized Banner Oracle SQL queries to accurately retrieve email, phone, and address data for various account roles.
Implemented a near real time account creation and lookup system to integrate with Ellucian/SunGard’s Banner Enterprise Identity Server.
- Accounts for Students, Staff and Faculty can be created within minutes of their application or registration paperwork being approved.
- Reduces access wait time to the University Portal (Luminis) from 24-48 hours to under 15 minutes.
Second Level Manager for the Enterprise Systems Department.
- Attend 1st/2nd Level Manager meetings, provide reports and feedback.
- Perform 1st Level management duties when 1st Level Manager is unavailable.
Perform code reviews with other programmers, assist the Web Services and Technical Support Center departments as a backup Systems Administrator.

Supported the in-house identity management system.
- Rewrote portions of the system to improve reliability, ease of debugging, and testing.
- Increased the accuracy of account creations, reduced issues requiring manually created accounts from over two hundered to less than two dozen.
Worked with the Information Security Officer to ensure the security of the primary web servers, including intrusion cleanup.
Supported Web Services by providing advanced Apache configuration and support of the campus web servers.
- Performed DNS changes (A and MX Records, C-Names), setup of security certifications, cronjobs configuration, and server and application troubleshooting.
Mailing list, e-mail server maintenance, and end-user support, troubleshooting Sympa, Cyrus, MailScanner, Postfix, and Exchange.
Scripting using BASH, PHP, MySQL, and OracleSQL queries to interact with SunGard’s Banner Oracle Database.
Maintenance then migration of Sun Solaris OS based mailing list and research servers, including licensing, to RHEL 4 servers.

Managed computer hardware and software for the Multimedia Teaching Classrooms and labs while training and supervising student maintenance technicians.
- Migrated classroom and lab computer hardware, including an OS upgrades from Windows 2000/Fedora Core 1 to Windows XP/Ubuntu.
- Maintained function and compatability with legacy engineering and instructional software.
Designed and implemented unattended Windows XP installation for campus computers that included standard software and configuration options.
Designed a Live Windows CD for system maintenance and virus removal, and Gentoo based NT/XP/2k3 password crack CD.
Built a FreeBSD 6 Imaging CD to support ghosting recent computer hardware.
Designed custom installation programs, group policies, and registry permissions for specialized engineering and CAD software.

Managed the crew responsible for the rehab and restoration of a Victorian home in a historic district.
- Won a Preservation Trust award from the Historic Preservation Society for the restoration.
Followed real-estate closings, reviewed leases, contracts, interacted with tenants, and performed basic rental property maintenance.
Performed web design, computer troubleshooting, and upgrades for the business as needed.

Performed computer hardware, software, and network related troubleshooting for the Florida Tech campus.
MacOS specialist, but also supported Windows 9x, ME, 2000 Professional, and XP Professional Operating Systems.
Configured network file systems, mailing lists, and specialty software.
Received a Certificate of Appreciation for Customer Satisfaction, Technical Proficiency and Maintaining a Focus on Values.
Awarded Employee of the Semester for fall 2002.

Assisted in the setup and implementation of a mixed environment MacOS and Windows digital photography lab.
Instructed lab users in basic and advanced usage of Adobe Photoshop.
Performed daily color calibration and correction, maintenance, and software troubleshooting.
Setup and maintained a Windows NT 4 file server and Windows 98 RIP server.
Networking mutliple Macintosh and Windows computers and printers.